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Employment Information
Listed
is only the Branch and Call Center positions
if you would like to work in our Day-Care please
click here Branch
Operations Manager Responsible for all operations of the branch… Call Center and Day Care, will assist with meeting production goals but not the main focus… The BOM will be responsible for the overall branch operations. Main focus will be with Employees and Growth, and the Facility. Operations
Assistant (A.M. & P.M.) Will assist the BOM with duties and carry out responsibilities, as assigned, to make sure the branch is operating as established by CallStreamz. Call
Center Manager Responsible for Production, Retention, and Quality. This position is highly demanding, taking and delivering responsibilities to assure overall success of the Call Center. They will also have direct contact with the Clients. Administrative
Assistant This position will work in the lobby, and will be every ones assistant, helping with any tasks that lead to overall success of the branch. They will also perform day-to-day office tasks…Greeting, Phone, Filing… Project
Manager Very focused position, they will communicate directly with the clients and will be responsible directly for the success of the projects assigned to them. Supervisor A very important position directly responsible for motivating the Teams, their main focus is Production Goals, Quality, and Retention (growth). Team Leader A CCS that has proven them-selves may become a Team Leader. They are responsible to lead by example; also they are supervisors in training. TSR These
are reps that have completed the CallStreamz initial training
program, but are still in the skill building stage. CCS These reps have met every benchmark in our Training Program; they have proven them-selves by meeting Quality and Production Goals. They are the leaders of CallStreamz Work forces. Verification
Representative Ensure
our sales (Our Service) to our client are accurate … by listening to live and
pre recorded sales. Quality
Assurance Agent Part of the management team Motivating and Educating REPs, Giving feed-back about the companies processes, guidelines, rules, polices… Overall ensure Company Quality. Quality Manger Directly in charge of both Verification and Quality Assurance. Human
resource Manager Responsible for all Human resources, also in charge of recruiting and the training division. Recruiter Very demanding position that directly affects Growth, this position will be required to spend a lot of time in the community, Will also perform the initial interviews with prospective employees. Trainer Will be in charge of the training of new employees and also will perform cross-trains to new projects. Will work closely with all management to ensure proper training to increase Production while maintaining Quality.
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