CallStreamz call center Vision

Vision of CallStreamz from the Creators

A Vision starts with an idea. Kevin Hulen the creator of CallStreamz has had the Vision of opening CallStreamz for over 10 years. To collect the right experience to create the most successful customer contact company in the industry, Kevin has taken on positions in a variety of different Call Center environments. Working for some of the largest in the industry, and also working with small phone rooms to gain the much-needed experience.

Kevin’s knowledge of both telephone sales, and computer networks, makes him a sure success. While working in the industry for over a decade he has gained experience in sales, customer service, support and much more…

Not only has he been a leader on the sales floor working the phones, he is also very accomplished at project management and client services. While working with a teleservices company experiencing rapid growth, He gained the knowledge it takes to move a Call Center from 12 seats to 150 with multiplying braches.

Kevin has had the opportunity to work with many clients providing a wide range of services; some include: Chase Manhattan Bank, FirstUSA, Bank Of America and the former MBNA, Wells Fargo, CITI Bank, First Bank, Nextel, Sprint, AT&T, Bell South, Dish Network, and many more, For these Industry Important clients Kevin has developed and tested, then managed projects creating processes that meet and in most cases beat the clients expectations.

Through his many years of self-development and his Vision of the best customer contact center in the industry, he has established the following Business Plan. You will find that CallStreamz will not only be best in their industry, but will also set standards for all business practices by establishing a business created for and by its employees.

Kevin knew to be successful in the Call Center industry he would need more than just knowledge on how to set-up and operate a Call Center, so he and Chanda Thomas (his loving wife and partner) took on the operations of two businesses in the amusement park industry. While this was not in the Call Center field they both gained a great deal of knowledge about opening and operating a business, and the daily tasks associated with a successful company.

During the last four years while operating these two companies, Kevin has continued keeping in touch with the Call Center industry by taking demanding positions for some the industry leaders. During this time Chanda went back to school focusing on their dreams and long-term goals earning two degrees. First, an Associate OF Science PC/Network Technology and 2^nd, a Bachelor of Science Network Technology.

Now that they have the skills required to open and operate a successful company in multiple locations, combined with Kevin’s Call Center experience, and Chanda’s education in computer networking (foundation of a Call Center), they are ready to achieve their goal.